Returns & Exchanges
At Minuman.com, we strive to ensure your beverages arrive in perfect condition, but we offer a comprehensive return policy for damaged or incorrect items within 48 hours of delivery. Due to health and safety regulations, we cannot accept returns on opened bottles or perishable products.
Report the Issue
Contact our customer support team within 48 hours of receiving your order, providing your order number and clear photos of the damaged or incorrect bottles.
Verification Process
Our quality assurance team will review your claim and photos to verify the condition of the items and ensure they remain in their original, sealed packaging.
Schedule a Pickup
Once approved, we will coordinate a courier to collect the items from your delivery address at no additional cost to you.
Refund or Replacement
After we receive and inspect the returned goods, we will issue a full refund to your original payment method or dispatch a replacement shipment immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing